Adolfo Suárez Madrid-Barajas Airport, chosen as the best airport in Europe with more than 40 million passengers

 

El Aeropuerto Adolfo Suárez Madrid-Barajas has been awarded by the Consejo Internacional de Aeropuertos (ACI) as the best of Europe in the category of more than 40 million passengers during 2025, based on operational excellence and direct user satisfaction.

 

A historic milestone for Madrid's infrastructure

 

For the first time in its history, the main infrastructure of Aena achieves this distinction within the prestigious 'ASQ Customer Experience Awards'This recognition highlights the internationalization and continuous improvement strategy developed during the 2025 fiscal year, focused on optimizing the passenger experience in a highly competitive global environment.

 

The awards have a higher technical relevance as they are based exclusively on the program's evaluations ASQ (Airport Service QualityThis benchmarking system allows airport managers to test their services against similar infrastructures worldwide, analyzing critical variables such as accessibility, staff friendliness, security, and waiting times.

 

Aena's leadership: 15 awards for 10 airports

 

The success of the network of Aena It's not limited to the capital. In total, the Spanish operator has won 15 awards for 10 of its airports. While the Aeropuerto Josep Tarradellas Barcelona-El Prat It has stood out for the friendliness of its staff and ease of navigation; other logistics and tourism hubs have led their respective traffic segments.

 

Airport	Special Category / Recognition
AS Madrid-Barajas	Best European Airport (>40M passengers)
JT Barcelona-El Prat	Friendlier staff, More pleasant, Easier tour
Gran Canaria, Menorca, Vigo	Best European Airport (in its category)
Girona, Pamplona	Best and Cleanest European Airport
Reus, Murcia, El Hierro	Best European Airport (in its category)

 

Director Aeropuerto Adolfo Suárez Madrid-Barajas, Mario OteroHe pointed out that this award is the result of maintaining "very high quality standards in a competitive context"He also stressed that surveys are a fundamental tool for "understanding travelers' expectations" and adapt the services to the different international profiles.

 

Commitment to global aviation

 

El ACIThe organization, which comprises 811 members and operates in more than 2.200 airports in 160 countries, works closely with the IATA (International Air Transport Association) and CANSOIts main objective is to promote an air transport system that is simultaneously safe, efficient and environmentally friendly.

 

• Customer focus: Prioritizing fluidity in security and accessibility controls.
• Technical evaluation: Use of massive data through globally standardized questionnaires.
• Human capital: Recognition of the commitment of professionals and external companies.

 

Key points and frequently asked questions about the ACI Award for Madrid-Barajas

What exactly do the ACI ASQ awards measure?
They measure the passenger's perception of the quality of service, evaluating aspects such as cleanliness, friendliness of staff, safety and ease of movement through the facilities.

How many airports in the Aena network have received awards in 2025?
A total of 10 airports Aena They have received 15 awards, highlighting the leadership of Madrid-Barajas y Barcelona-El Prat in various service categories.

How important is the Airports Council International (ACI)?
It is the leading global organization that integrates 811 members operating in more than 2.200 airports, promoting collaboration for efficient and sustainable air transport.