Indra Group wins the "contract of the century" in London: it will manage TfL's ticketing for nearly €1.000 billion

 

Indra Group has signed a historic agreement with Transport for London (TfL) to operate and modernize the system ticketing of the British capital until 2034. The Spanish technology company will manage access to the metro, buses and trains in a contract valued at up to 975 million euros, reinforcing its global leadership.

 

This award represents one of the biggest milestones in the history of the Spanish company, which, after a competitive process, becomes the sole strategic partner for one of the world's most complex and prestigious transport systems. The agreement not only covers maintenance, but also... technological evolution of a critical infrastructure that moves millions of people daily.

 

Key figures of a multi-million dollar contract

 

The economic and operational scope of the project positions Indra as an undisputed player on the international stage. The base contract, signed for £524 million, includes extensions that significantly increase its final value.

 

Concept	Details and Figures
Initial Amount	524 million pounds (605 million euros)
Maximum Potential Amount	More than 845 million pounds (975 million euros)
Contract Duration	Until 2034 (with extension options until 2039)
Passenger Volume	8,6 million daily trips / 3.600 billion annual trips
Infrastructure to be Managed	+8.500 buses, 400 metro stations, DLR, Elizabeth Line and ferries

 

As highlighted Ángel Escribano, CEO of Indra Group: "We are very proud to become the technology partner of Transport for London for such an ambitious and transformative project… We are prepared and eager to take on the challenge responsibly.”.

 

Technical scope: control of the London network

 

After a transition period of almost two years, Indra will assume the role of sole provider. The Spanish firm's responsibility encompasses a vast multimodal network that includes the famous "Tube" (subway), the extensive network of red buses, the Overground, DLR, the modern Elizabeth Linetrams and Thames river services.

 

The technical deployment includes the comprehensive management of:

• Thousands of access control steps and validators.
• Self-service ticket vending machines and terminals in retail stores.
• Pumping and Back Office advanced for data management and report generation.
• Infrastructure of ciberseguridad and payment gateways.
• 4.000 card sales points Oyster.

 

Innovation: Towards Account Based Ticketing (ABT)

 

One of the most important aspects of the agreement is technological modernization. Indra y TfL They will work together to implement the traveler account management system, known as Account Based Ticketing (ABT), on the iconic card Oyster Card.

 

This technology will allow for greater tariff flexibility and ensure that the most advantageous tariff is automatically applied to the user, improving the customer experience in a digital environment. The goal is to create the "next generation" of the system. ticketing all with Londresautomating processes and increasing operational efficiency.

 

Strategic consolidation in the United Kingdom

 

With this award, Indra It fulfills one of the key objectives of its Strategic Plan Leading the Future: grow in markets core , the Reino Unido, Irlanda y NorteaméricaThe company, which has been in the UK for 20 years, expects to exceed 1.000 local employees in the coming years, adding capacity to its current offices in Whiteley, Peterborough y Londres.

 

The company already collaborates with entities such as NATS (air navigation) and the Royal Air ForceBut this contract definitively catapults it into the world's "top three" technology companies in urban transport systems, adding the London reference to projects in Riad, San Luis, Dublín o Madrid.

 

Key points and frequently asked questions about Indra's contract in London

What is the total value of the contract awarded to Indra?
The contract has an initial value of £524 million (€605 million), but includes extensions and options that could raise the figure to more than £845 million (€975 million).

What responsibilities does Indra assume with Transport for London?
Indra will be responsible for the maintenance, operation and technological evolution of the entire sales and access control (ticketing) system of the public transport network of Londresincluding subways, buses and trains.

What technological innovations will be implemented?
The project includes the future implementation of the system. Account Based Ticketing (ABT) on the card OysterThis will allow the best rate for the user to be calculated automatically and make the payment model more flexible.