This recognition, considered the most important in the Brazilian market for customer experience, highlights companies that excel in innovation, technology and a service completely focused on the consumer.
The company has implemented an intelligent and integrated customer experience (CX) ecosystem, combining technology, processes, people, and partners to deliver a 360-degree view of the user, ensuring seamless interaction across all service channels.
As part of its strategy, in 2025, neoenergy inaugurated in Campinas the Tactical Relationship Center (CTR)This center allows for real-time monitoring of all customer service operations for its five distributors: Neoenergia Brasilia, Neoenergia Coelba, Neoenergia Cosern, Neoenergia Elektro, and Neoenergia Pernambuco. Together, these companies serve a total of 16,7 million customers. The CTR works in conjunction with the Integrated Operations Center (IOC), which is responsible for coordinating field teams, optimizing efficiency and improving the overall customer experience.
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