Santander Spain receives the EFQM 600+ European Excellence Award

International certification

The highest level of recognition granted by the Excellence in Management Club, as the official representative in Spain of the European Foundation for Quality Management (EFQM), in recognition of “its excellent, innovative and sustainable management”.

[Img # 53471]

This distinction aims to recognize and reward leading organizations in management to reinforce the trust and reputation of the company. Santander is the financial institution with the highest score EFQM and the only one that is located in the upper part of the 600-700 section of excellence, where only 30 companies are found. The Seal of Excellence has already been awarded to the bank in three previous editions; In 2020 Santander Spain obtained the seal EFQM 500+ for its management model and improvement of the customer experience.

He was present at the delivery ceremony Tomás Pascual Gómez-Cuétara, general secretary and CEO of the Management Excellence Club, who gave Angel Rivera, CEO of Santander Spain, the EFQM 600+ European Seal of Excellence (Recognised for Excellence 5 Star), which is automatically validated with the European recognition of the EFQM.

The EFQM European Excellence model responds to a form of global management of the company that allows it to fully and balanced satisfy the needs and expectations of all its interest groups, and aims to improve the competitiveness of the company in the medium and long term.

To obtain the EFQM 600+ Seal, Santander Spain has undergone a rigorous external evaluation in which management in three business areas has been analyzed. The first has been management, under which the purpose, vision and strategy of the group, and the culture of the organization and leadership have been evaluated. The second has been execution, for which the involvement with interest groups, the creation of sustainable value, management and transformation have been put under the magnifying glass of the evaluators. And, finally, the management model has been analyzed at the results level, from the perception of the interest groups to the strategic and operational performance.

In the results report, the evaluators have highlighted the progress made in recent years. Particularly noteworthy is the solid strategy formulation and deployment process carried out by Santander; the transversality of the customer-oriented model; the adoption of Net Promoter Score (NPS) as a fundamental reference at all levels; the data management and governance model; the guarantee of business continuity; transformation and technology, and the real, credible and effective commitment to sustainable development.

Angel Rivera CEO of Santander Spain, thanked the Management Excellence Club for the evaluation received and stated: “This international certification recognizes the good practices of Santander Spain in terms of excellent, innovative and sustainable management and confirms that we are in the right direction, but we have We must continue with our determined commitment to focusing on the Client. We are currently immersed in a medium/long-term Transformation Plan that will allow us to continue advancing in our purpose of creating a better bank for our clients and teams. I am convinced that with the support of all of us who make up Santander Spain we will continue to advance on the path to excellence.”

For its part, Tomás Pascual Gómez-Cuétara, president of the Club Excellence in Management and Pascual, declared: “It is a reason for pride and joy to deliver the EFQM 600 Seal to Santander Spain, a leading organization for contributing to the progress of people and companies, which seeks to be the best digital and open platform for financial services, acting in an responsible. “A source of pride and a reference for the Excellence in Management Club.”

Another recognition of Santander Spain's determined commitment to Excellence was the achievement, in 2020, of the Ibero-American Quality Award, delivered at the XXVII Ibero-American Summit of Heads of State and Government and collected by its President Luis Isasi from the hands of His Majesty. King Felipe VI.